Delivery & Installation
We know how much you’re looking forward to receiving your Den Living purchase, so we aim to make delivery and installation as smooth and straightforward as possible.
WHEN AND HOW WILL I RECEIVE MY ORDER?
Our experienced delivery team will make sure your order reaches you as quickly and smoothly as possible.
In-stock items are usually dispatched and delivered within 10 working days, subject to availability. We will contact you when your order is ready to arrange a suitable delivery date.
WHAT ABOUT BESPOKE AND MADE-TO-ORDER FURNITURE?
Lead times for bespoke, made-to-order and non-standard items vary and will be shown on the relevant product page or confirmed when you place your order.
We will keep you updated throughout the process and contact you once your furniture is ready to arrange a convenient delivery date.
DELIVERY INFORMATION
- In-stock items are usually delivered within 10 working days
- Deliveries take place Monday to Saturday, between 8.30am and 6pm
- Free delivery is available on orders over £1,500
- Delivery times may be affected by bank holidays, public holidays or adverse weather
DO I NEED TO BE AT HOME FOR DELIVERY?
Yes. We will contact you in advance to arrange a mutually convenient delivery date. Someone will need to be available at the property to accept the order.
We work with professional couriers and experienced delivery teams to ensure your furniture arrives safely and in excellent condition.
WHO SHOULD I CONTACT ABOUT MY DELIVERY?
Our customer service team is available from 10am to 4.30pm, Monday to Friday.
Call us on 0800 1444 007 or email info@den-living.co.uk, and a member of our team will be happy to help.