Delivery & Installation
We know how much you’re looking forward to receiving your Den Living purchases and so we have made our delivery and returns system as easy as possible.
WHEN AND HOW WILL I RECEIVE MY ORDER?
Our in house team is trained to make sure you receive your goods as quickly and easily as possible. We aim for all orders to be dispatched from the warehouse and delivered within 10 working days (stock dependant).
WHAT ABOUT CUSTOM PIECES AND MADE TO ORDER FURNITURE
Larger pieces and furniture made to order (classified as special or non-standard goods) are dispatched as indicated in the product detail page. We will notify you by email when we receive your goods and give you an estimated delivery date. When your product has arrived, we will contact you by phone to agree a suitable delivery time.
HOW LONG DOES IT TAKE?
Delivered within 10 working days
Delivered Monday – Saturday, 8.30am – 6pm
Free Delivery on orders over £1500
HOW ARE WE KEEPING YOU SAFE DURING THE PANDEMIC
We are working closely with our staff and suppliers to ensure we have an efficient and safe working environment. As a consequence we do have limited warehouse staff which may affect how quickly your purchases leave our warehouse. Our customer support team are working safely from their homes and are replying to all messages within 48 hours.
We would like to encourage you to email firstname.lastname@example.org if you have any queries, and a member of the team will be in touch as soon as possible. Our phone lines, although still available, are very busy.
HOW ARE DEALING WITH COVID-19
1. Our team are working from home. From operations to marketing, customer services to finance, our teams are working from home. Keeping themselves safe, so we can continue to keep you safe.
2. Our deliveries are now contact free. Across our network of dedicated couriers, we can confirm that deliveries will not require a signature and now only seek a verbal confirmation of delivery.
3. Our warehouse colleagues are social distancing. Our warehouse team are working hard to get your products out the door and delivered to you safely. We maintain our high levels of packaging to ensure your products arrive in great condition.
DO I NEED TO BE IN WHEN THE DELIVERY ARRIVES?
We will contact you to arrange a mutually agreed time for delivery. The following steps ensure we comply with Government Guidelines.
Minimising contact during deliveries wherever possible. Where possible and safe, having single workers load or unload vehicles. Where possible, using the same pairs of people for loads where more than one is needed.
Minimising the contact during delivery, for example, by calling to inform of our arrival rather than ringing the doorbell.
Minimising the contact during payments and exchange of documentation, for example we can confirm that deliveries will not require a signature and now only seek a verbal confirmation of delivery.
WHEN DO DELIVERIES TAKE PLACE?
Deliveries can take place between 8.30am and 6.00pm Monday to Saturday. We partner with professional couriers to deliver your goods in perfect condition. Remember that deliveries can be affected by Bank Holidays and Public Holidays – and, occasionally, the weather!
WHO DO I CONTACT IF THERE IS A ISSUE
Our customer service team are available from 10am – 4:30pm, Monday – Friday. Contacting Den Living 0800 1444 007 or Email.