A great extended returns policy…
…and free returns on furniture, sofas, chairs, mirrors, lighting & rugs, so that you can shop confidently knowing you can return things if they are not suitable
Den’s extended returns policy allows you to return goods for a refund, even where there is no legal right to a refund or exchange, so you can shop with peace of mind. In order to arrange a return, simply contact us within 14 days of receiving your goods and we can confirm the next steps for you. Our team of are available 5 days a week.
Monday to Friday: 09.00 – 17.00
Phone: +44(0)161 761 3601
If you are not delighted with the products that you have chosen or if you need to return them for any reason, you can do within 30 days of receipt. We will be more than happy to offer you an exchange or a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging.
This 30 day guarantee doesn’t apply to non-standard, customised or special order products [see more on this below] nor to cut by the meter wallpaper or fabric.
Simply email us at info@den-living or call us on +44(0)161 761 3601
to inform us of your intention to return and we’ll do the rest.
Our returns policy does not affect your legal and statutory consumer rights.